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    FAQ

    Frequently asked questions

    In case of further questions please send us a short note.

    Tickets

    No, your visit is possible any time during our opening hours at any time without advance notification.

    Yes, on request we send out vouchers to you by mail. For this we charge a one-time fee of 3, - € for delivery within Germany. Please send an e-mail to museum@prototyp-hamburg.de to order the tickets.

    Yes, you can pay everything by card, except items of the museum café where we accept only cash.

    Yes, there are discounts for the owners of the Hamburg Card and the Budni card.
    We also offer a family card for max. 2 adults and 3 children (4-14 years) for the price of 22, - €. For groups of 15 or more there is a reduction of € 1,50 per person.

    Free entry is granted for the accompanying person of a severely handicapped person provided that this is medically needed and noted in the disabled pass.

    Opening hours

    Tuesday to Sunday from 10am - 6pm.

    Deviations from the regular opening hours can be found on our website in the section "Your visit".

    Your visit

    No. The waiting time at the entrance is minimal.

    An average visitor spends about 1-2 hours in the exhibition. However, some guests stay four hours or even longer. It depends entirely on yourself!

    No, you can visit our café regardless whether you visit the museum.

    No, but the following car parks are within walking distance:
    Elbarkaden
    Überseequartier
    Speicherstadt

    Yes. Our museum is barrier-free certified for wheelchair users and handicapped people.

    Yes, we have a free coatracks (no liability) as well as lockers, which can be used against a deposit of 1, - €. Please do not take large bags and umbrellas into the exhibition area.

    Yes, however, without flashlight and tripod and exclusively for private purposes. Any other use of photos must be agreed with us in advance and approved in writing. Please contact info@prototyp-hamburg.de.

    No. Dogs are not permitted in our museum and museum café.

    Guided tours

    As early as possible. However, we can also offer last-minute tours if guides are available. Please send your desired date to museum@prototyp-hamburg.de. We will get back to you as soon as possible.

    Guided tours are offered in German, English and Russian.

    Special exhibitions

    Normally we show a yearly changing special exhibition from about mid-November to mid-April. The topical subject and the exact exhibition period will be published as soon as possible on our website.

    No, the visit of our special exhibition is possible only in connection with the permanent exhibition.